Refund policy

Front Office is a small company focused on the design and production of garments. The average e-commerce return rate of 20-30 percent is unfortunately a reality of the business.

Many of these issues are avoidable. We advise that you refer to the item description, size charts and use a reference garment for measurements.

Refunds

In accordance with the ACCC, we do not offer refunds for change of mind, or if you have bought the wrong size. However we will try to accomodate exchanges in a different size if stock is available, or an exchange for store credit with a 10% restocking fee.

If so, please keep your order in NEW condition and contact https://360.postco.co/queenslandfc with your order number.

Defects/Errors

If there has been an error in sending out the wrong item/size, or you see faults in an item you’ve received, you are entitled to a refund. Please do not hesitate to contact https://360.postco.co/queenslandfc with your order number to have this corrected.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.