FAQs
What is Front Office?
Front Office is a clothing brand created by study.
Inspired by three origins of modern fashion- workwear, tailoring, and sportswear, our designs are functional, minimalist, and meticulously researched.
Our study has unearthed rare flight jackets, WWII reproduction cloth, obscure sports uniforms and unique weaving techniques. We use these findings to capture old feelings in modern garments.
Do you ship internationally?
Yes. Half of our orders are international orders. The shipping cost is built into the retail cost, there is no additional shipping fee to consider.
Do you make multiple lengths, custom garments/made to measure?
We produce a size range to fulfil the minimum quantities at our partner factories. As the company expands, we will look into expanding the offering or accomodating multiple lengths.
Where is the size chart?
We encourage our customers to use the size chart provided (last image in the photo gallery) and compare it with a reference garment that fits them, laid flat.
Where are your clothes made?
Most of our clothes use fabric from Japanese mills, and cut/sewn in Chinese factories. We have small Australian and Portuguese programs. As the types of clothes we make evolve, so will our supply chain.
Who is responsible for paying VAT and import taxes?
International customers are responsible for any import duties, tariffs, or taxes imposed by their country. These charges are not included in the purchase price and are outside our control.
Can I cancel my pre-order?
We do not accept cancellations or refunds on pre-orders for change of mind.
Each pre-order item is made specifically for you, and once production begins, materials and labour are committed. This policy ensures we don’t overproduce and keeps our process sustainable and intentional.
Once the item is in production, cancellations or refunds are not possible unless there is a fault with the garment.
Can I change the address of a pre-order?
If your order hasn’t shipped yet and you need to update your delivery details (like a phone number or shipping address), we’re happy to help. Please contact us at - orders(at)frontoffice(dot)co with your order number and new address/phone number.
Do you accept returns/refunds?
Refunds are accepted for wrong/defective items within 14 days. Please contact us at
For other scenarios, please consult the refund policy at the footer of this website for more information.