FAQs
PRODUCT AND PROCESS
What is Front Office?
Front Office is a clothing brand created by study.
Inspired by three origins of modern fashion- workwear, tailoring, and sportswear, our designs are functional, minimalist, and meticulously researched.
Our study has unearthed rare flight jackets, WWII reproduction cloth, obscure sports uniforms and unique weaving techniques. We use these findings to capture old feelings in modern garments.
Do you restock items?
Rarely. Most of our items are made in small runs or by preorder. If something sells out, it’s often gone for good — although popular items may be revisited in a future collection.
Can I request a custom alteration or pattern?
We don’t offer custom garments or share our patterns. However, we encourage taking your garment to a skilled tailor if you’d like it altered — that way, it’s made to fit you, not just a size.
Where are your garments made?
We manufacture across multiple locations including Australia, China, and Japan, depending on the product. We work only with mills and factories that meet our standards for quality and ethics.
INTERNATIONAL SHIPPING
Do you ship internationally?
Yes. Half of our orders are international orders. The shipping cost is built into the retail cost, there is no additional shipping fee to consider.
Who is responsible for paying VAT and import taxes?
At the moment, international customers are responsible for any import duties, tariffs, or taxes imposed by their country. These charges aren’t included in the purchase price and are determined by your local customs office — unfortunately, they’re outside our control.
That said, we’re actively working on expanding our operations and establishing warehouses in the U.S., U.K., and Europe. This will allow us to offer a much smoother, fully landed shopping experience in the near future — with local shipping, faster delivery, and no surprise fees at the border.
Why can’t I find a product in my region?
Due to recent changes in tariffs and logistics, our product availability varies by region. We’re expanding into regional warehouses so customers in the U.S., U.K., and EU can access faster shipping and local pricing — with no surprise fees at checkout.
SIZING AND FIT
Where is the size chart?
We encourage our customers to use the size chart provided (last image in the photo gallery) and compare it with a reference garment that fits them, laid flat. If you’re unsure, feel free to email us — we’re happy to help.
Your sizing is different from other brands — why?
Our sizing is based on original grading rather than standard numerical or letter sizing. We design with proportions and silhouette in mind, so our sizing is unique. Always check the measurements.
The zipper feels stiff or tricky to align. Is that normal?
Yes—our garments use a two-way YKK double zipper, which can take a moment to seat properly. These zips are designed for durability and function but sometimes require a touch more care when starting. We recommend pinching the base firmly when aligning the sliders and zipping slowly to avoid stress on the garment. Over time, the motion usually smooths out with wear.
RETURNS AND EXCHANGES
Do you offer exchanges if the size doesn’t fit?
Because we make small runs, we often don’t have extra inventory. In most cases, we offer store credit minus a small restocking fee via our returns portal. If we have spare stock in your requested size, we’ll happily arrange an exchange.
Where are your clothes made?
Most of our clothes use fabric from Japanese mills, and cut/sewn in Chinese factories. We have small Australian and Portuguese programs. As the types of clothes we make evolve, so will our supply chain.
What is your return policy?
We accept returns for store credit within 7 days of delivery, minus a 10% restocking fee. Items must be unworn and in original condition. We do not offer refunds unless the item is faulty or incorrect.
How do I initiate a return?
Use our returns portal here: frontoffice.co/apps/returns
PRE-ORDERS
Can I cancel my pre-order?
We do not accept cancellations or refunds on pre-orders for change of mind.
Each pre-order item is made specifically for you, and once production begins, materials and labour are committed. This policy ensures we don’t overproduce and keeps our process sustainable and intentional.
Once the item is in production, cancellations or refunds are not possible unless there is a fault with the garment.
Can I change the address of a pre-order?
If your order hasn’t shipped yet and you need to update your delivery details (like a phone number or shipping address), we’re happy to help. Please contact us at - orders(at)frontoffice(dot)co with your order number and new address/phone number.
Can I return a preorder item?
Yes — as long as it meets the return criteria and is returned within 7 days of receiving it.
I am U.S. customer. How will my August pre-order of Fingerprint Denim jeans/jacket be affected by the new tariffs?
We are proceeding as planned. Our current strategy (13 MAY 2025) is to absorb any new tariff on behalf of our customers. However, the tariff rate has changed multiple times and may change again. We will evaluate what the landscape is like in July, before fulfilment. If there are changes to your order, you WILL be informed. Please keep your email and phone number up to date.
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