Hiring

eCommerce Operations Liaison – Tokyo based

Part-time | 3–4 days a week | Weekdays only

Front Office is expanding into Japan. Before we move, we need a calm, highly organised point-person on the ground in Tokyo, with the option to stay on once the HQ relocates.

 

What you will do

 

Customer service

 

• Answer email enquiries about sizing, orders and returns

• Keep replies clear, friendly and on-brand

 

Operations and admin

 

• Maintain master spreadsheets tracking global stock and shipping

• Work with 3PL partners to keep counts accurate

• Flag freight or duty issues early

• Upload products or tweak copy as needed

 

Sample coordination

 

• Receive samples from factories, quality-check, forward to local makers or photographers

• Arrange returns and log every movement

 

 

Ideal candidate

 

 

• Unflappable when parcels go missing or deadlines slide

• Loves spreadsheets and spots errors before they bite

• Writes crisp English and can handle simple Japanese logistics calls or emails

• Works independently yet asks for clarity when needed

• Curious about small-brand fashion operations; Shopify or 3PL experience is a plus

 

 

Hours and contract

 

Part-time, flexible Monday–Friday. Mostly remote but occasional visits to couriers or sample studios in Tokyo. Contractor role until the company moves; potential to evolve into full operations management.

 

How to apply

 

Email a brief cover note and a one-minute phone-shot video introducing yourself and your experience to info@frontoffice.co. Clarity beats polish (just speak naturally).