PRODUCT AND PROCESS

1 What is Front Office?
Front Office is a clothing brand shaped by autobiographical design. Rooted in tropes of workwear, tailoring, and sportswear, our garments are designed to balance eastern and western aesthetics, an inner and outer perspective, and the real world and fantasy.
2 Where are your garments made?
We manufacture across multiple locations including Japan, Australia and China, depending on the product. We work only with mills and factories that meet our standards for quality and ethics.
3 Do you restock items?
Most of our items are made in small runs. If something sells out, it’s often gone for good — although popular items may be revisited in a future collection in a different fabric, colour or with incremental improvements.
4 Can I request a custom alteration or pattern?
We don’t offer custom garments or share our patterns. However, we encourage taking your garment to a skilled tailor if you’d like it altered — that way, it’s made to fit you, not just a size.

SIZING AND FIT

1 How does a Front Office garment fit?
Our sizing is based on original grading that is internally consistent across our own designs. Our garments generally fit oversized and relaxed. When buying online, always check the measurements.

INTERNATIONAL SHIPPING

1 Where do you ship from? Do you ship internationally?
Yes. We have three international warehouses (Australia, UK and USA) that cover many countries. Your products will be shipped from the nearest warehouse.
2 I am concerned about import taxes and tariffs?
Front Office has already paid import taxes and tariffs to keep stock in warehouses in the UK, US and Australia. This will allow us to offer a much smoother, fully landed shopping experience. If you are in the USA/UK/EU/Australia the checkout screen is the final price, with no additional surprise fees at customs. How this is displayed (VAT/Taxes/tariffs) varies by region. If you live in a country that is outside of those territories (like Canada), you may be contacted for further taxes and duties that are determined by and payable to your local government.
3 Why are prices different between countries?
Front Office operates regional warehouses in the USA, Australia, and the UK. When you purchase within one of these regions, inventory has already been imported locally and associated duties and handling costs are absorbed within that market. When orders ship cross-border to countries where we do not hold inventory, additional logistics, customs processing, and return complexity apply. Pricing in those regions reflects this structure. Prices are also influenced by direct live currency conversions between markets.
4 Why can’t I find a product in my region?
Due to recent changes in tariffs and logistics, our product availability varies by region. We have to be selective as to what is available in each region. US customers will be able to choose products that are stocked in the US warehouse, Australia/Asia customers will be able to choose products stocked in the Australian warehouse. UK/Europe customers will be able to access products stocked in the UK/EU warehouse.

SHIPPING PROTECTION

1 Should I add Shipping Protection?
We highly recommend adding Shipping Protection for peace of mind. With Shipping Protection: Your order is fully covered for loss, theft, or damage. We’ll refund or replace your order at full retail value. Without Shipping Protection: You can still file a carrier claim, but compensation (if approved) usually only covers the carrier’s base rate, not the full retail amount. Shipping Protection is provided by Route (3rd Party). We do not earn ANY revenue from Shipping Protection. It’s offered at zero commission from us to safeguard your order and help keep product prices lower for all customers.
2 How to claim for a lost, stolen or damaged order?
If you have purchased insurance, please go to the Route resolve centre within 30 days of delivery/last tracking update.

RETURNS AND EXCHANGES

1 What is your return policy?
We accept free returns for defective garments. Our garments are made by people, and people are not above making mistakes. Please utilise the returns portal to log the information, this enables us to apply our learning to the next design. For change of mind, we accept free returns for store credit within 14 days of delivery. Items must be unworn and in original condition. Exceptions to the return policy include undershirts, socks and other underwear.
2 Do you offer exchanges if the size doesn’t fit?
Because we make small runs, we often don’t have extra inventory. In most cases, we offer store credit via our returns portal. If we have spare stock in your requested size, we’ll happily arrange an exchange
3 Do we cover shipping for exchanges and returns?
We do not cover shipping for exchanges and returns. Shipping the item back to our warehouse in original condition is the customer's responsibility.
4 How do I initiate a return?
Use our returns portal here: https://frontoffice.co/apps/returns
5 What do I do if my garment doesn't match the sizing chart?

We understand that getting the right fit is crucial, especially when shopping online. We offer detailed garment measurements (laid flat) to help guide your choice. This size chart is located in the last image of the photo gallery.

To maintain fairness and consistency for all customers, we distinguish between two types of issues:

Human Error – Not Eligible for Refund or Return
These include measuring garments incorrectly, choosing the wrong size, and minor differences due to natural tolerance within factory specs. For example: a garment measuring 1–2 cm differently from the size chart is not considered faulty.

Genuine Manufacturing Fault – Eligible for Exchange or Refund
This applies only if the garment differs from the size chart by more than 2.5 cm in any key dimension, there is a construction or sewing fault (e.g. torn seams, incorrect waistband, broken zip), or the garment you received is the wrong size or item.

Our Commitment to Fairness
We stand behind the quality of our garments. If you believe your item has a genuine manufacturing fault, please use our returns portal to submit your claim with photos. We'll review your case promptly and offer an exchange or refund accordingly.

How to Return or Exchange
Use our returns portal at https://frontoffice.co/apps/returns to initiate your return or exchange. Please note that return shipping is the customer's responsibility, and items must be unworn and in original condition.

We appreciate your business and your patience as we work to deliver quality garments that you'll love wearing.

Customer Care

Front Office is a small business without a dedicated customer service or marketing department. For efficient communication, please include as much information as possible with your request.

Marketing/Press/Business inquiries:info@frontoffice.co

Missing Orders:
orders@frontoffice.co
Please include order number.

Returns, Refunds, and Exchanges:
Front Office Exchange Portal